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Reducing the cost of claims by sharing CCTV footage easily with VUEcloud
VUEcloud is a secure, easy to use, cloud-based video management platform that enables commercial fleet operators and their insurance partners to quickly harvest, upload, review and share video footage.
In your business, you know that accidents need to be dealt with quickly and confidently to driver and third party welfare and to minimise claims costs including replacement vehicle hire.
The more reliable information you have at hand the easier this task becomes. And a minute of video is worth more than a million words.
How Insurers Are Using VUEcloud...
To Improve Claims Handling Efficiency
VUEcloud underpins a dramatic reduction in claims handling cycle time, global insurers can realise up to 70% reductions in claims handling time where video is available. This reduction in time to handle and therefore time to settle the claim saves substantial amounts in claims payouts.
As well as less cycle time it also reduces the number of touches per claim by making vital video evidence available at FNOL.
We were able to reduce our claims handling time taken (where video available) by more than 70%.
Claims Handling Manager, Global Insurer
To Reduce Losses
The availability of video evidence improves your ability to settle claims faster.
Using VUEcloud will improve claims defensibility as you can now confidently defend your client in situations where fault is unclear or potentially shared.
Faster, more accurate liability resolution is critical to controlling the cost of the claim and having CCTV video footage either from a vehicle or from a fixed position available as early as FNOL gives you the ability to make decisions with confidence.
This includes identifying potentially fraudulent claims early in the claims cycle, those so-called ‘Crash for Cash’ scams which cost the UK insurance industry hundreds of millions of pounds each year.
Of the 46 clips on ‘accidents’ I’d say 80% of these are useful and will help save costs in one way or another.
It also helps the claims handler assess what happened properly without having to go back and forth getting further driver comments.
Major UK Broker on assessment of clients VUEcloud Classic footage
To Improve Customer Experience
Being able to respond to your client in a timely manner by providing an intuitive, easy to use means for them to send you the information you want sounds quite basic but has eluded a lot of insurance companies to date.
The handling of their claim might be the only time they actually interact with your company outside of signing up as a new customer so it has a big impact on how they perceive your company and how easy it is to do business with. In one example an insurer has reduced the time for receiving video from their client from more than 2 weeks to less than 12 hours by implementing VUEcloud in their claims handling teams.
However, VUEcloud is not just about sharing video. In the commercial market the ability to work directly with your clients and their brokers transforming all the data at your disposal (video, claims data, FNOL alerts, fleet telematics data) into a visualised form permits people to make decisions and then act on these decisions.
Our customers love the comfort that comes with six-months free support. Our dedicated support forum makes interacting with us hassle-free and efficient.
Following the client meeting today, they have 8 cases where they have uploaded camera footage to VUEcloud and used it to close a claim and have saved £54k.
They also have 34 other cases currently under review which they have assessed will save a further £136k, this is all within 1 year.
Claims Handling Manager, Global Insurer
How it works
We've made CCTV footage sharing simple.
Create a Claim & Request Footage
Simply create a new claim, enter the claim details (such as date, location, description etc) and request the footage.
An email will be sent with a secure link to those involved requesting the footage from their computer or phone. You'll be notified when this is complete.
Review the footage in VUEcloud to determine whether the claim is defendable or should be settled.
An important tool in your Risk Management Strategy
VUEcloud allows you to implement a framework for proper risk assessment and management across your client portfolio. And by offering this to your clients and partners you have the opportunity to deepen the relationship between insurer, broker and client.
Before it was just claims handling and seeing them once a year for renewal. Now you can lead a joint risk management task force that can monitor overall fleet performance but also highlight the ‘hotspots’ where more support and focus is required for the client to achieve the desired results.
As a commercial risk management tool, innovative insurers are implementing VUEcloud not only in their claims departments but also using it in assessing individual risks, working closely with their risk managers and underwriting teams to establish a true risk based pricing model with an ability to monitor the risk going forward measuring against agreed performance targets.
Up to 70% reduction in claims handling times.
Improvement in claims lifecycle of over 2 months.
40%-60% reduction in the cost of claims where the CCTV is available using VUEcloud.
FleetVUE - designed to help you use telematics data in your Fleet Risk Management
Combine your fleet generated data with our custom risk algorithms and generate insightful dashboards measured against your industry benchmarks, using either a standard set of KPIs or your own custom KPIs.
Reduce claims costs by improving driver behaviour and linking straight through to video footage of individual claims managed in VUEcloud.
In your fleet and identify the ‘hot spots’ where focus and action is required.
Improve Fleet Efficiency
By focusing on the areas that need it.
Effective Risk Management
Manage your own risk and build a stronger relationship with your insurers.
“VUEcloud is a simple cost-effective system. It has enabled us to better manage our transportation on a daily basis, providing cloud based video footage of our fleet. VUEcloud has proved to be a useful tool for insurers and has led to improved training and education within K+N reducing accidents and subsequent costs.”
Kuehne & NagelNational Fleet Controller
“We have our own claims dashboard displayed on VUEcloud courtesy of our insurers.”
Ambulance Service, NHS TrustGeneral Manager
“From the outset, we have utilised VUEcloud and today it is a vital system for our business. Secure storage and transfer of information whilst maintaining the highest standards of governance is exactly what we need, VUEcloud provides this and more.”
Ambulance Service, NHS TrustGeneral Manager
“In our efforts to put more focus on active risk management we have introduced a number of new initiatives into our business. One of these is a focus on continual improvement of incident history encouraging ‘warts and all’ feedback in a non-emotional way. A very important enabler of these initiatives is the ability to share information freely with our insurers, our drivers and required third parties. We use VUEcloud to share CCTV from our vehicles securely and reliably. We continue to work with them exploring new ways to connect our ‘data islands’.”
Leading National Coach CompanyOwner
“I love this - what just took me 2 minutes used to take me hours to do; find a window to burn the CD, put it in a jiffy bag, send it off to our insurer, several times it got damaged and I had to resend it, on top of that I can now send it to several people in seconds.”
Leading London Coach CompanyGeneral Manager
“VUEcloud allows us to gather images and videos quickly and easily from parties and then also share them between branches. Videos are crucial to liability reviews and we have examples of cases where fraud or liability has been established purely from the video evidence. It’s a fantastic tool for claims and will only prove its value increasingly over the years.”
Multi National InsurerSenior Claims Handler
FleetVUE Product Tour
We built FleetVUE to overcome the common disadvantage to Telematics data, which is that it can be difficult to see the trends in driver behaviour.
Fleet Overview and Individual Driver Data
FleetVUE repurposes your data and displays it in an easy to view dashboard with the ability to dive deeper into the data.
3rd Party Data
The FleetVUE Dashboards work with any telematics data provider and can be customised to suit your exact requirements.View FleetVUE Features